Return & Refund Policy
At YAYA, we are committed to providing high-quality products and reliable service to our customers worldwide. If you receive products that are defective, damaged, incorrect, or do not conform to the agreed specifications, please contact us so that we can help resolve the issue.
1. Return Eligibility
Returns may be accepted under the following circumstances:
- The products received are defective or damaged upon arrival.
- The products are incorrect or do not match the confirmed order.
- The products do not conform to the specifications, samples, or quality standards agreed upon by both parties.
- Other return circumstances have been agreed upon in writing between the buyer and YAYA.
Because we primarily serve international and B2B customers, return conditions may vary depending on the product, order quantity, customization requirements, and terms of the sales agreement.
2. Return Timeframe
Please contact us within [7/14/30] days after receiving your order if you believe there is an issue with the products.
To process a return or claim, please provide:
- Order or invoice number
- Product name and quantity
- A description of the issue
- Clear photos or videos showing the problem
- Any other information reasonably required to evaluate the claim
For customized, made-to-order, or specially manufactured products, returns may only be accepted when the products have quality issues or do not meet the specifications agreed upon in the order.
3. Inspection and Approval
Once we receive your claim, our team will review the information and may request additional photos, videos, samples, or other documentation.
We reserve the right to inspect or verify the products before approving a return, replacement, or refund.
If the claim is approved, we will communicate the available resolution and return instructions to you.
4. Refunds
Depending on the circumstances, an approved claim may be resolved through:
- A full or partial refund
- Replacement of defective or incorrect products
- Credit toward a future order
- Another solution mutually agreed upon by both parties
Refunds will generally be issued using the original payment method, unless otherwise agreed.
Please note that international bank charges, payment processing fees, customs duties, taxes, and other third-party charges may not be refundable unless otherwise required by applicable law or agreed upon in writing.
5. Return Shipping Costs
If the return is caused by our error, such as defective, damaged, or incorrect products, we may be responsible for reasonable return shipping costs, subject to prior approval.
If a return is requested for reasons unrelated to product quality or our error, the buyer may be responsible for return shipping and related costs.
Please do not return products without contacting us and receiving return instructions first.
6. Damaged Products
If your shipment arrives visibly damaged, please take photos of the packaging and products before opening or immediately after opening the package.
You should notify us and, where applicable, the shipping carrier as soon as possible so that the issue can be properly documented and investigated.
7. Non-Returnable Products
Unless otherwise agreed in writing or required by applicable law, the following products may not be eligible for return:
- Customized or personalized products
- Made-to-order products
- Products manufactured according to customer-specific specifications
- Products that have been used, altered, or damaged after delivery due to improper handling
- Products returned without prior authorization
8. Order Cancellation
For cancellation requests, please contact us as soon as possible.
Orders that have already entered production, been customized, shipped, or otherwise committed to by our suppliers may not be cancellable or may be subject to cancellation charges.
The specific cancellation terms will depend on the order and the agreement between the buyer and YAYA.
9. Contact Us
If you have questions about our Return & Refund Policy or would like to submit a return or refund request, please contact us:
Company: YAYA
Email: [service@YAYAcom]
Phone: +1 (302) 555-0187
Address: 1209 Orange Street, Wilmington, DE 19801, USA
We will review your request and work with you to find a fair and appropriate solution.
YAYA reserves the right to update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.